Resources
Four leaders. One conversation that actually matters.
RTW Metrics That Matter: Driving culture change and cost savings — hosted by Mark Delew, VP of consultative analytics at Broadspire,…
Maximizing recovery: How tenacity won a difficult PIP claim
This case study details how a $10,000 Florida PIP claim was initially missed due to insufficient documentation and administrative…
Sustainability: a global claims industry perspective
A cross-section of global claims leaders from Crawford’s carrier and broker partner organizations completed a quantitative survey…
13,000 volts. One steady hand.
This narrative highlights the critical support provided by Broadspire to an injured worker who suffered severe burns from a…
Crawford announces leadership transition; appoints W. Bruce Swain, Jr. Interim President & CEO
Crawford is pleased to announce that W. Bruce Swain, Jr., will assume the role of interim president & chief executive officer…
Crawford Chat: Episode 18 - From industry icon to retirement: The legacy of Larry Thomas
With Larry Thomas, Global President - Platform Solutions. In this special episode of Crawford Chat, we sit down with Larry as he…
The internalization cycle: Why going in-house isn't always the answer
The idea of bringing services in-house, whether it’s claims adjusting, third-party administration, or contents valuation, seems…
Crawford Chat: Episode 17 - Carrier wisdom meets service provider innovation
With Lance Malcolm, U.S. President - Contractor Connection. In this episode, Lance shares how his experience on the insurance…
The insurance affordability outlook
This report, developed by CB Insights and Crawford & Company, offers a data-driven roadmap for addressing affordability. By…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Claims expertise without borders
Crawford delivers confidence and control for organizations managing claims across multiple regions. With a presence in seventy…
Beyond the claim - What do AI, people skills, and proactive claims management have in common
In this episode, recorded live at RISKWORLD 2025, Kurt Leisure, VP of Risk Services at The Cheesecake Factory, shares how his team…