Rapidly resolve claims and reduce leakage
Crawford pairs traditional services and technology-driven innovations to handle your claims quickly and affordably. We offer a variety of cost-saving and time-saving processes that ensure your customers receive the right solution for every situation — from self-service mobile claim submissions for low-complexity claims to expert, onsite adjusters for any level of damage.
We treat your customers like our own
The work of restoring lives means engaging with people at some of their most difficult and vulnerable moments. You need to know that your claims handling partners are treating your customers with the dignity and respect they deserve.
At Crawford, we’ve built a long-lasting business on the principle of “honesty and integrity above all.” Every member of our team is committed to ensuring that your customers receive the best possible support, care, and commitment.
Covering virtually every industry, our team delivers the expertise you need for any situation.
Best-fit, customizable services
Maximize efficiencies by leveraging only the services needed for each unique claim.
Available 24/7 — all around the world. Scale up or down as needed to meet any demand.
Claims handling that adapts to your needs
Navigating emerging claims handling options can be complex and confusing. That’s why we’ve developed TruLook — a revolutionary claims process that puts your claims in the right hands from the start.
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Key solutions for insurance carriers
Trust your claims to the experts
From catastrophic natural disasters to minor property damage, Crawford’s experts have handled it all. Since 1941, the core of our business has been focused on delivering the best possible service for every type of claim, no matter the size or complexity.
Delight your policyholders with expert services delivered by a team dedicated to treating your customers like our own.
Lower your risk with more informed underwriting decisions
When you’re evaluating risk, you need reliable information quickly. Crawford specializes in delivering accurate information and imagery to assist underwriters in making the best decisions for their businesses.
By leveraging innovations, such as drone technologies and on-demand field services through WeGoLook, we deliver affordable solutions that were previously considered cost-prohibitive.
Restore and rebuild with managed repair
Go beyond loss adjusting and offer a complete managed repair solution to your policyholders through Crawford's industry-leading contractor network, Contractor Connection. Our highly-qualified network of contractors can provide an estimate, complete needed repairs, and deliver peace of mind with the industry’s most comprehensive workmanship warranty.
Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.
J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
Respond immediately to your policyholders — even when demand is high
Crawford’s workforce is ready to respond to your policyholders when they are facing the unimaginable. We react quickly in nearly every corner of the globe. From natural disasters to man-made catastrophes to the largest and most complex of claims, our global coverage and 24-hour intake facilities stand ready to meet your needs.
Equip your team with the industry's best practices and training
Throughout our history, training has been a foundation of our business. Crawford adjusters and employees benefit from our educational services, but we also provide educational solutions to clients around the globe.
Our classes on property, casualty, workers compensation, and more, leverage a variety of innovative methods and can be delivered in person or online to meet time or budget demands.
Get better results — more safely — through drone technology
Inspecting roofs and other elevated features carries a lot of risk for those who climb ladders and the companies that employ them. With Crawford’s drone services, we capture comprehensive imagery and information while everyone stays at ground level. Plus, the ultra-high-resolution imagery captured by our drone pilots also makes possible many types of advanced detection and measurement that would otherwise be more difficult to acquire.
Learn more about Crawford's solutions for insurance carriers