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  • Services
    • Loss Adjusting
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    Global Loss Adjusting Preview Cards 480X270

    When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

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    From loss adjusting to medical management to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

    Global Managed Repair Preview Cards 480X270

    Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

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    A comprehensive set of clinical management programs focused on compassionate care.

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    Bringing the gig economy to the enterprise to deliver faster, more cost-effective results.

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    Industry-leading adjusters combined with innovations in technology and workforce management deliver value to clients when they need it most.

    Service Catalog

    Get details on all of Crawford's services in our easy-to-navigate online catalog.

    Explore our services

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    Global Insurance Carriers Previewcard

    Optimize your claims processes and delight your customers.

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    Backed by our innovative array of services, you’ll always be the hero to your clients.

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    Comprehensive solutions for businesses in any industry.

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    Exceeding expectations for syndicates, brokers, insureds, coverholders, and MGAs.

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    Understanding the ever-changing risks of the modern rural economy.

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    Specialized expertise for those who build.

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    Navigating the complex landscape of production risk.

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    Supporting the unique and ever-changing risks of financial institutions.

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    Delivering on our mission so you can focus on yours.

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    Driving efficiency, building customer satisfaction and protecting your brand.

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    Keeping the engine of commerce running.

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    Exceptional service, information and reassurance in a fast-paced business.

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    Managing risk in one of the world's largest industries.

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    Frictionless intake, rapid response, and comprehensive coverage.

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    We’re not just embracing change, we’re leading it.

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    Leading-edge estimate review technology that eliminates friction and ensures faster, more accurate property repair estimates.

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    Streamlined, accurate estimating from a single source.

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    Combining technology with an on-demand workforce to help businesses gather and validate information anytime, anywhere.

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    Empowering policyholders to safely submit their own claims data.

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    Get a detailed report with measurements and information about the exterior of a property by taking just a few perimeter photos.

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    Access next-gen claims processing

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    Using Digital Assist, adjusters can quickly and easily request the individual services they need to close claims.

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    Claims handling that adapts to your needs.

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    Helping you prepare for and respond to any product recall.

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    Combining IoT technology with IICRC certified water loss specialists to deliver rapid and reliable response.

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Crawford for Insurance Carriers

Optimize your claims processes and delight your customers

Get a free consultation

Rapidly resolve claims and reduce leakage

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Crawford pairs traditional services and technology-driven innovations to handle your claims quickly and affordably. We offer a variety of cost-saving and time-saving processes that ensure your customers receive the right solution for every situation — from self-service mobile claim submissions for low-complexity claims to expert, onsite adjusters for any level of damage.

We treat your customers like our own

The work of restoring lives means engaging with people at some of their most difficult and vulnerable moments. You need to know that your claims handling partners are treating your customers with the dignity and respect they deserve.

At Crawford, we’ve built a long-lasting business on the principle of “honesty and integrity above all.” Every member of our team is committed to ensuring that your customers receive the best possible support, care, and commitment.

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Industry-leading expertise

Covering virtually every industry, our team delivers the expertise you need for any situation.

Best-fit, customizable services

Maximize efficiencies by leveraging only the services needed for each unique claim.

Global scale

Available 24/7 — all around the world. Scale up or down as needed to meet any demand.

Video

Claims handling that adapts to your needs

Navigating emerging claims handling options can be complex and confusing. That’s why we’ve developed TruLook — a revolutionary claims process that puts your claims in the right hands from the start.

Watch now

1.6M claims handled worldwide in 2019
70+ countries with physical locations
3,000+ US-based claims adjusters

Key Contacts

Only show contacts serving:

Photo of Steve Blakemore
Steve Blakemore
Vice President, Managing Director - U.S. Loss Adj. Service, Midwest Region
Locations Served
United States

More information
Photo of Meredith Brogan
Meredith Brogan
President - WeGoLook
Locations Served
United States

More information
Photo of Tom Carstens
Tom Carstens
Vice President, Director Of Property Claims, U.S. Loss Adjusting
Locations Served
United States

More information
Photo of Jon Egurrola
Jon Egurrola
VP - Managing Director, Global Technical Services Western Region
Locations Served
United States

More information
Photo of Greg Fleming
Greg Fleming
VP Client Experience - Contractor Connection
Locations Served
United States

More information
Photo of Paul Kottler
Paul Kottler
US President - Global Technical Services
Locations Served
United States

More information
Photo of Mike Law
Mike Law
VP - Managing Director, Global Technical Services
Locations Served
United States

More information
Photo of Bentley Laytin
Bentley Laytin
SVP Strategy & Transformation US - Loss Adjusting
Locations Served
United States

More information
Photo of Lance Malcolm
Lance Malcolm
U.S. President - Contractor Connection
Locations Served
United States

More information
Photo of Thomas Melton
Thomas Melton
Director - International Catastrophe
Locations Served
United States, Canada, Australia, Caribbean

More information
Photo of Don Payne
Don Payne
VP -Regional Manager & Managing Director – U.S. Commercial Transportation Unit
Locations Served
United States

More information
Photo of William Sheets
William Sheets
Director - CAT Operations – U.S. Loss Adjusting
Locations Served
United States

More information
Photo of Dester Terry
Dester Terry
Director of Casualty
Locations Served
United States

More information
Photo of Baoling Wang
Baoling Wang
Vice President, Managing Director International Executive General Adjuster
Locations Served
United States

More information
Photo of Bob Welsh
Bob Welsh
VP - Managing Director, GTS Eastern Region
Locations Served
United States

More information

Key solutions for insurance carriers

Trust your claims to the experts

From catastrophic natural disasters to minor property damage, Crawford’s experts have handled it all. Since 1941, the core of our business has been focused on delivering the best possible service for every type of claim, no matter the size or complexity.

Delight your policyholders with expert services delivered by a team dedicated to treating your customers like our own.

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Learn More:

  • Third Party Administration
  • Loss Adjusting
  • Managed Repair
  • Catastrophe Response
  • Property
  • Auto
  • Contents
  • Casualty / Liability
  • Large and Complex Losses
  • Workers Compensation
  • Cyber Risk
  • 24/7 Claims Intake
  • Subrogation and Recovery

Lower your risk with more informed underwriting decisions

When you’re evaluating risk, you need reliable information quickly. Crawford specializes in delivering accurate information and imagery to assist underwriters in making the best decisions for their businesses.

By leveraging innovations, such as drone technologies and on-demand field services through WeGoLook, we deliver affordable solutions that were previously considered cost-prohibitive.

Learn More:

  • Property
  • Auto

Restore and rebuild with managed repair

Go beyond loss adjusting and offer a complete managed repair solution to your policyholders through Crawford's industry-leading contractor network, Contractor Connection. Our highly-qualified network of contractors can provide an estimate, complete needed repairs, and deliver peace of mind with the industry’s most comprehensive workmanship warranty.

Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.

J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

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Learn More:

  • Managed Repair
  • Property
  • Auto

Respond immediately to your policyholders — even when demand is high

Crawford’s workforce is ready to respond to your policyholders when they are facing the unimaginable. We react quickly in nearly every corner of the globe. From natural disasters to man-made catastrophes to the largest and most complex of claims, our global coverage and 24-hour intake facilities stand ready to meet your needs.

Learn More:

  • Catastrophe Response
  • Large and Complex Losses
  • 24/7 Claims Intake

Equip your team with the industry's best practices and training

Throughout our history, training has been a foundation of our business. Crawford adjusters and employees benefit from our educational services, but we also provide educational solutions to clients around the globe.

Our classes on property, casualty, workers compensation, and more, leverage a variety of innovative methods and can be delivered in person or online to meet time or budget demands.

Learn more

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Get better results — more safely — through drone technology

Inspecting roofs and other elevated features carries a lot of risk for those who climb ladders and the companies that employ them. With Crawford’s drone services, we capture comprehensive imagery and information while everyone stays at ground level. Plus, the ultra-high-resolution imagery captured by our drone pilots also makes possible many types of advanced detection and measurement that would otherwise be more difficult to acquire.

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Learn more about Crawford's solutions for insurance carriers

Get a free consultation

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