The ability to manage and adjudicate claims remotely is critical to success, especially as it become more and more difficult to reach policyholders for in-person visits. Fortunately, Crawford is prepared to meet this challenge head on with YouGoLook, a self-service smartphone application that can, in many instances, eliminate the need to send adjusters or other representatives on site.
Designed with policyholders in mind, YouGoLook guides users step-by-step as they capture the images and information required to document their claims using nothing but their own smartphones. When paired with Crawford’s experienced desk adjusting operation, YouGoLook plays a vital role in providing end-to-end remote claims management that is faster, safer, and less costly than traditional adjusting services.
See it in action! Watch a six minute demonstration of the YouGoLook app by clicking the button below.
When given the right tools, policyholders are very receptive to submitting their own claim information. This new channel can be a huge benefit to all parties, closing claims faster than ever before.Meredith Brogan | President, WeGoLook / YouGoLook
Ensuring security and trust
When adjusters are working remotely, they need to be able to trust the data and imagery provided by policyholders. That's why YouGoLook provides built-in features to mitigate the risk of fraud and ensure data is handled securely.
- Populates many fields of data automatically based on claim information, avoiding the chance for input error.
- All photos uploaded through YouGoLook are geotagged and stamped with date and time. This means users cannot game the system by uploading existing photos or photos taken at a different location.
- All information is transmitted securely through YouGoLook app.
- Photos and claim information are never stored on the users device. Once they are submitted, they are no longer accessible to the policyholder.
Self-service with an assist
Self-service offers big advantages but also many challenges. For example, how can one ensure that policyholders will complete their tasks accurately and on time?
The answer is "assisted" self-service through Crawford’s on-demand operation, WeGoLook. With a workforce of over 45,000 Lookers, WeGoLook works hand-in-hand with YouGoLook and can instantly send someone onsite to assist if a policyholder isn’t responding to a self-service request. The YouGoLook app can even be configured to allow policyholders to call for "Looker-assists," ensuring success and creating unmatched customer experiences.
YouGoLook delivers great value to Crawford’s claims handling arsenal, but its usefulness extends well beyond the claim. With a flexible architecture that can be adapted to most any need, YouGoLook can be deployed in a wide array of applications.
Allow applicants to capture and submit images and information needed to evaluate the risk of certain assets.
Empower customers to capture images and information needed to determine the value of an asset such as an automobile.
Leverage your own distributed employee workforce to validate corporate or brand compliance across a network of locations.
Empower groups of employees to document information and imagery such as hotel chains documenting slip and fall incidents as they occur.
From inefficient to self-sufficient
Learn how a large insurance carrier empowered their policyholders to complete homeowner renewal inspections using their own smartphones.