White Paper
A new look at claims: Innovation is improving the customer experience
Insurers are beginning to differentiate their offerings through claims innovation. With the advent of innovative technologies, the claims…
Resources
Type: White Paper
White Paper
The Australian electricity market
The electrical grid in Australia, managed by the National Electricity Market (NEM) is one of the world’s longest interconnected power…
White Paper
How TPAs can help risk managers use technology to optimize claims outcomes
Managing a claim means dealing with a loss that’s already happened, so it makes sense that claims administration can be perceived as a…
White Paper
Obese, stressed and sick: comorbid conditions in workers compensation
As our population ages, chronic health conditions will become more prevalent and significant in the workforce. Chronic…
White Paper
The Internet of Things (IoT) will change claims and risk forever
The insurance industry has been investing heavily into new technologies, and one particular technology has clearly demonstrated the…
White Paper
Techniques for managing difficult claimants
Managing difficult claimants is part of the job for anyone who handles claims in a professional capacity. For the more seasoned…
White Paper
Best practices to managing workers compensation costs
Absenteeism significantly impacts corporate profitability, costing Canadian companies over $16 billion per year. In the United States and…
White Paper
Common insurance coverage issues in errors and omissions claims
Professional liability, specifically errors and omissions, continues to be a rather specialized type of insurance coverage requiring a…
White Paper
Leveraging analytics and artificial intelligence (AI) to enhance employer return to work programs
Research shows that returning to work speeds up the injured worker’s healing process; therefore, it is in the best interest of injured…
White Paper
The important of a forensic accountant in a cyber loss
Cyber insurance breaches and associated losses are frequently in the news, with a few large, reputable organizations being the latest…
White Paper
Marijuana — a medical perspective
There is widespread acceptance of marijuana in the United States. With increased legalization, decriminalization, and media attention,…
White Paper
The intersection of medicine and disability: a doctor's view
The language of disability is complex and often misunderstood. Most claims professionals, and even some medical professionals, fail to use…
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