Access next-gen claims processing
Reserve your free demo today!
Experience the full power of Crawford’s Digital Desk. Simply provide your contact information, and a Crawford representative will reach out to schedule a time. Demos typically last 30-45 minutes.
In a digital-first economy, insurance carriers must deliver differentiating and superior experiences to stay competitive and attract customers. Using solutions that streamline workflows, improve accuracy and make the insurance claims process easy and convenient for policyholders is now more important than ever.
Digital Desk is a one-of-a-kind, automated, single-portal claims adjusting platform packed with robust features and integrates with leading claims management systems and other services. Digital Desk helps desk adjusters more easily route and manage alternative inspection channels and resolve property claims faster, leading to a more efficient claims process and more satisfied policyholders.
A simplified, accelerated, one-stop workflow
Time is of the essence when it comes to processing claims efficiently and keeping policyholders satisfied. With Digital Desk, desk adjusters can conveniently access all the information and services they need to triage and process a claim all in one place. This eliminates the critical pain point of managing multiple portals while at the same time helping desk adjusters bring claims to a close more quickly.
- Increase field capacity up to 28%
- Reduce LAE 30% or more
Digital Desk’s single-portal access and robust features benefit for your business and your customers.
Capture and process information quickly, easily, and accurately through features like data prefill, response-driven estimates, and automated recommendations.
Keep policyholders up to date and monitor workflow and performance through robust communication tools and easy-to-use dashboards.
Boost customer satisfaction
Collect and link information electronically and provide customized recommendations for faster, more convenient, stress-free service.
Innovative features extend your reach
- Seamlessly integrates and ingests claims from existing platforms
- Predicts time-to-fulfill and loss estimate value based on similar claims
- Automates triage to channel partners/providers
- Auto populates service recommendations based on policyholder responses
- Keeps policyholders informed and engaged in every step of the process
Reliable and integrated data to improve accuracy
AI and machine learning triage for easy remediation
Accelerate the pace of the claim lifecycle and resolution
Gain insights into claims department performance