24/7 Claims Intake
With around the clock availability and omnichannel support, Crawford rapidly responds to your claims anytime, every time.
Losses can happen at any time and Crawford & Company is ready. We were the first to pioneer 24/7 claims intake, and we continue to lead the way with innovative, customer-centric, 24/7 claims operations that are ready for any claim, no matter how large or complex. Faster claims intake means faster response — and faster response means better claimant and policyholder satisfaction... and lower claims cost.
Crawford not only receives claims at any time, but also accepts them via any channel, including phone, email, website, mobile device, or via any supported or custom claims platform. After intake, claims are triaged and assigned the appropriate response. From medical case management to product recall response to managed repair to efficient loss adjusting via TruLook, Crawford has the capabilities and experience needed to bring convenient, rapid response to any claim at any time… anywhere.
- Offloading claims intake and FNOL to a trusted partner
- Reducing claims cost through immediate response and action
- Maximizing claimant and policyholder satisfaction
- Improving accuracy of claim data with timely information collection
- Expediting response and action on serious claims
Why choose Crawford?
- Omnichannel intake including custom integration with your ordering platforms
- State of the art, multilingual call center operations
- Ability to scale to meet any demand
- Support for catastrophe events
- 24/7 nurse triage for medical management claims
- Rigorous quality assurance protocols
- Experienced staff with acute awareness of unique industry requirements
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Everything we do is meant to improve the speed of service and accuracy, and most importantly, to improve our clients’ profitability.Harsha V. Agadi | President and CEO | Crawford & Company