Alleviating water loss, intelligently
With IoT-enabled water loss mitigation
When water loss creeps in, it often goes unnoticed. By the time it’s discovered, it may have caused serious property damage. If not treated immediately, these damages can quickly escalate into hazardous conditions resulting in health and safety concerns, additional living costs and business interruptions.
Crawford’s Escape of Water solution combines IoT technology with IICRC certified water loss specialists to deliver a rapid and reliable response at the first sign of water loss. Sensors throughout the property monitor for leaks. Once detected, they trigger a set of seamlessly integrated services designed to mitigate loss and provide the property owner with an estimate of damages as well as a repair consultation.
Instant detection and notification
Detect water leaks with smart, IoT-enabled sensors and automatically deliver notificiations to a centralized hub
Reduce damage through immediate dispatch of emergency mitigation resources — available 24/7
Quality and cost control
Ensure estimate accuracy and reliable mitigation and repair through Crawford's managed repair network
Thanks to the sensors, we were able to quickly identify and correct two leaks before they led to property damage.CBRE Property Management
How it works
- Detection – IoT sensors placed throughout the property communicate with central hub
- Notification – IoT sensors instantly notify policyholder and Crawford when leak is detected
- Mitigation – Crawford dispatches mitigation company onsite for repair and relief
- Estimation – Crawford IICRC certified specialist provides damage estimate to policyholder and carrier
- Restoration – Crawford consults policyholder and carrier on repair costs and assigns contractor from preferred network
Leverage the entire, end-to-end Escape of Water process or customize a solution to fit your business's precise needs.
Exceptional customer service
Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.
When a water loss occurs, Crawford's industry-leading contractor network, Contractor Connection, provides immediate water extraction services, connecting the property owner with an emergency mitigation contractor. Contractor Connection is trusted by market-leading insurance carriers to help restore and enhance the lives of the insured. We handle approximately 500,000 assignments annually and continually pursue service excellence on each and every assignment, regardless of volume. We work tirelessly to employ an innovative, digitized managed repair processes to ensure we consistently deliver exceptional customer service to all we serve.
J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.