Resources
Business Line: Third Party Administration
Crawford announces leadership transition; appoints W. Bruce Swain, Jr. Interim President & CEO
Crawford is pleased to announce that W. Bruce Swain, Jr., will assume the role of interim president & chief executive officer…
13,000 volts. One steady hand.
This narrative highlights the critical support provided by Broadspire to an injured worker who suffered severe burns from a…
The internalization cycle: Why going in-house isn't always the answer
The idea of bringing services in-house, whether it’s claims adjusting, third-party administration, or contents valuation, seems…
The insurance affordability outlook
This report, developed by CB Insights and Crawford & Company, offers a data-driven roadmap for addressing affordability. By…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Claims expertise without borders
Crawford delivers confidence and control for organizations managing claims across multiple regions. With a presence in seventy…
Beyond the claim - What do AI, people skills, and proactive claims management have in common
In this episode, recorded live at RISKWORLD 2025, Kurt Leisure, VP of Risk Services at The Cheesecake Factory, shares how his team…
Above-and-beyond field response secures key claim details
When a stolen semi-truck case came in on a Sunday, Crawford’s adjuster drove over six hours round-trip to gather critical evidence.…
Rapid response drives confident coverage decision
When a serious motorcycle accident raised urgent questions about workers’ comp eligibility, Crawford’s same-day response and…
Strategic documentation cuts claim by 84%
Faced with a $250K injury claim backed by minimal evidence, Crawford’s adjuster used strategic documentation and a BI worksheet to…
Global Accident Damage Recovery program
A global brand operating thousands of retail sites across multiple territories faced a growing challenge: damage to their properties…
Crawford & Company appoints Ari-Pekka Heinonen as country manager for Germany
Crawford appoints Ari-Pekka Heinonen as country manager for Germany, reinforcing its commitment to growth and innovation across…