Resources
Business Line: Third Party Administration
The foundation of modern claims performance
This report draws on industry research and published data to examine the role of claims segmentation in modern claims performance,…
Crawford & Company announces new operating divisions
Crawford has announced a new global operating structure designed to accelerate its client-centric strategy to deliver an integrated…
Workplace wellness guide
At Broadspire, our mission is to restore lives. This is why we created this guide to help you improve your flexibility and help you…
Four leaders. One conversation that actually matters.
RTW Metrics That Matter: Driving culture change and cost savings — hosted by Mark Delew, VP of consultative analytics at Broadspire,…
Maximizing recovery: How tenacity won a difficult PIP claim
This case study details how a $10,000 Florida PIP claim was initially missed due to insufficient documentation and administrative…
Crawford announces leadership transition; appoints W. Bruce Swain, Jr. Interim President & CEO
Crawford is pleased to announce that W. Bruce Swain, Jr., will assume the role of interim president & chief executive officer…
13,000 volts. One steady hand.
This narrative highlights the critical support provided by Broadspire to an injured worker who suffered severe burns from a…
The internalization cycle: Why going in-house isn't always the answer
The idea of bringing services in-house, whether it’s claims adjusting, third-party administration, or contents valuation, seems…
The insurance affordability outlook
This report, developed by CB Insights and Crawford & Company, offers a data-driven roadmap for addressing affordability. By…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Claims expertise without borders
Crawford delivers confidence and control for organizations managing claims across multiple regions. With a presence in seventy…
Beyond the claim - What do AI, people skills, and proactive claims management have in common
In this episode, recorded live at RISKWORLD 2025, Kurt Leisure, VP of Risk Services at The Cheesecake Factory, shares how his team…