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    Global Loss Adjusting Preview Cards 480X270

    When loss occurs, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.

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    From loss adjusting to medical management to managed repair and more, Crawford delivers effective TPA solutions to save you time and money.

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    Deliver a world-class experience to your customers from first notice of loss all the way through to finished repair.

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    A comprehensive set of clinical management programs focused on compassionate care.

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    Bringing the gig economy to the enterprise to deliver faster, more cost-effective results.

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    Industry-leading adjusters combined with innovations in technology and workforce management deliver value to clients when they need it most.

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    Get details on all of Crawford's services in our easy-to-navigate online catalog.

    Explore our services

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    Global Insurance Carriers Previewcard

    Optimize your claims processes and delight your customers.

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    Backed by our innovative array of services, you’ll always be the hero to your clients.

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    Comprehensive solutions for businesses in any industry.

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    Specialized expertise for those who build.

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    Navigating the complex landscape of production risk.

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    Supporting the unique and ever-changing risks of financial institutions.

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    Delivering on our mission so you can focus on yours.

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    Driving efficiency, building customer satisfaction and protecting your brand.

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    Keeping the engine of commerce running.

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    Managing risk in one of the world's largest industries.

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    Frictionless intake, rapid response, and comprehensive coverage.

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    We’re not just embracing change, we’re leading it.

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    Leading-edge estimate review technology that eliminates friction and ensures faster, more accurate property repair estimates.

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    Streamlined, accurate estimating from a single source.

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    Empowering policyholders to safely submit their own claims data.

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    Get a detailed report with measurements and information about the exterior of a property by taking just a few perimeter photos.

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Managed Repair

Don't just write a check. Repair and restore.

CC logo Blue CMYK By Craw TM

When damages occur, your policyholders aren’t just looking for payments, they’re looking to get their lives back in order. Most claims handling processes end when the check is cut, but with Crawford’s managed repair services, your policyholders enjoy full support throughout the process.

Crawford’s Contractor Connection is the largest independently-managed network of contractors servicing the insurance industry. With over 6,000 rigorously-vetted contractors in the network, Crawford is the only claims handling company able to deliver a world-class customer experience to your customers from first notice of loss all the way through to finished repair.

Plus, our time-tested model reduces time-in-process, cuts claims handling expenses, and improves estimate accuracy — all through a program that costs our clients nothing.

Global Managed Repair Process

Faster service

Through rigorous performance management and consistent application of expectations, we improve cycle times and increase customer satisfaction.

Improved efficiency

By assessing damage and estimating repair in a single step, our trusted process eliminates the need for a traditional adjuster on many low to mid complexity claims.

Accurate estimates

Leveraging technology, people processes, and industry best practices, we deliver accurate estimates tailored to each client's estimating guidelines.

Unmatched quality

Our contractors deliver world-class quality and stand behind their work with a five-year workmanship warranty on all completed repairs**.

**Five-year workmanship warranty is only applicable in the United States

Exceptional customer service

JD Power logo small

Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.

Contractor Connection is trusted by market-leading insurance carriers to deliver consistent quality service at the time of need when property damages occur to help restore and enhance the lives of the insured. We handle approximately 500,000 assignments annually and continually pursue service excellence on each and every assignment, regardless of volume. We work tirelessly to employ an innovative, digitized managed repair processes to ensure we consistently deliver exceptional customer service to all we serve.

J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

A focus on technology, continuous improvement, and a customer-centric culture has made Contractor Connection integral to the success of our property claims department.

Tim Engman | Property Vendor Manager | Mutual of Enumclaw Insurance
$3B project costs processed annually
500k+ annual assignments
6,000+ contractors in network
85.4 net promoter score (NPS)

End the search for reliable repair

Every contractor in our network has passed our rigorous credentialing process and is fully licensed, insured, and financially stable. Instead of making endless phone calls searching for the perfect contractor, your policyholder will already be on their way to a renewed home or business.

Available to clients in the US, Canada, the UK, Australia and Germany, Crawford Contractor Connection only works with industry-leading general and specialty contractors. Our network contractors provide emergency response, general contractor restoration and specialty contractor services for commercial and personal property.

Global Managed Repair Content Repair 2X

Additional services for auto

Global Managed Repair Content Auto 2X

Crawford vehicle services also offers managed repair for auto damage claims. Coordinating with a network of repair facilities across the U.S., Crawford can restore your policyholders’ vehicles efficiently and reliably.

Find out more

Key Contacts

Only show contacts serving:

Photo of Greg Fleming
Greg Fleming
VP Client Experience - Contractor Connection
Locations Served
United States

More information
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Bentley Laytin
SVP Strategy & Transformation US - Loss Adjusting
Locations Served
United States

More information
Photo of Lance Malcolm
Lance Malcolm
U.S. President - Contractor Connection
Locations Served
United States

More information

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Read more about Catastrophe Response
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24/7 Claims Intake

Read more about 24/7 Claims Intake
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