The global experiment: managing TPA desk claims from home
COVID-19 created a wide-reaching forced experiment for companies everywhere. Many employees were shifted to working remotely while maintaining service delivery. This situation raised questions across the industry and particularly with desk adjusting, where claims professionals have traditionally worked in a centralized office environment. How would this work? Would productivity and quality stay high? And, finally, what happens next?
Five of our leaders sat down to discuss these questions and more.