Report
The foundation of modern claims performance
This report draws on industry research and published data to examine the role of claims segmentation in modern claims performance, establishing a foundation for the analysis.
It provides a clear view of how digital First Notice of Loss (FNOL), structured triage, and managed repair are reshaping claims operations—highlighting current challenges, operational trade-offs, and the strategies carriers use to improve speed, accuracy, and policyholder outcomes across the claims lifecycle.
