Video
Beyond the claim - What do AI, people skills, and proactive claims management have in common

In this episode, recorded live at RISKWORLD 2025, Kurt Leisure, VP of Risk Services at The Cheesecake Factory, shares how his team is proactively managing claims, leveraging AI, and building risk programs that evolve with exposure.
Why listen?
- Learn how early collaboration with carriers can prevent litigation
- Discover why people skills still outperform automation in complex claims
- Understand where AI fits and where it doesn’t in enterprise risk strategy