Best practices for increasing policyholder retention and satisfaction
The U.S. property and casualty (P&C) insurance market continues to rank among the most competitive in the world, and the competition is only getting stiffer. In an effort to differentiate themselves from the competition, many insurance carriers have turned to aggressive pricing in the form of lower premiums for policyholders. Still, others have tried to pull ahead of the pack with self-service claims models or other specialized insurance products.
Now in 2020, in a fiercely competitive market, insurance carriers are searching out the greatest opportunities for differentiation of the policyholder experience where they can build their brand through the delivery of an exceptional claims experience.
Learn how to optimize the policyholder experience so your organization has the opportunity to thrive in this environment.