Resources
Four leaders. One conversation that actually matters.
RTW Metrics That Matter: Driving culture change and cost savings — hosted by Mark Delew, VP of consultative analytics at Broadspire,…
Maximizing recovery: How tenacity won a difficult PIP claim
This case study details how a $10,000 Florida PIP claim was initially missed due to insufficient documentation and administrative…
Sustainability has strategic importance in the claims industry and is increasingly driving business decisions, newly released Crawford & Company sustainability report reveals
Crawford & Company released its first annual Sustainability Report, providing a much-needed lens into claims industry…
Sustainability: a global claims industry perspective
A cross-section of global claims leaders from Crawford’s carrier and broker partner organizations completed a quantitative survey…
13,000 volts. One steady hand.
This narrative highlights the critical support provided by Broadspire to an injured worker who suffered severe burns from a…
Crawford announces leadership transition; appoints W. Bruce Swain, Jr. Interim President & CEO
Crawford is pleased to announce that W. Bruce Swain, Jr., will assume the role of interim president & chief executive officer…
Crawford Chat: Episode 18 - From industry icon to retirement: The legacy of Larry Thomas
With Larry Thomas, Global President - Platform Solutions. In this special episode of Crawford Chat, we sit down with Larry as he…
The internalization cycle: Why going in-house isn't always the answer
The idea of bringing services in-house, whether it’s claims adjusting, third-party administration, or contents valuation, seems…
Crawford Chat: Episode 17 - Carrier wisdom meets service provider innovation
With Lance Malcolm, U.S. President - Contractor Connection. In this episode, Lance shares how his experience on the insurance…
The insurance affordability outlook
This report, developed by CB Insights and Crawford & Company, offers a data-driven roadmap for addressing affordability. By…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Claims expertise without borders
Crawford delivers confidence and control for organizations managing claims across multiple regions. With a presence in seventy…