COVID-19 has caused seismic changes in every industry sector across the globe. At Broadspire, Crawford & Company’s TPA solution, we have built our reputation on our ability to adapt to the unique demands of individual organisations – and during this unprecedented period, that ability is more important than ever. Our capabilities are fundamentally designed to scale and flex, so we can create the customized solutions impacted companies might require.
“Our focus at Broadspire UK is to stay ready to support our clients throughout this period. We have transitioned to a remote-working environment and our expansive technology infrastructure helps ensure consistent service delivery, even during a period where our clients are not operating in a business-as-usual environment.” Said Kirsten Early, managing director, Broadspire UK.
At Broadspire, we have always sought to bring together expertise, technology, and compassion to deliver meaningful results to our clients and their claimants. Right now that ability to deliver is more important than ever as we strive to restore and enhance lives, business and communities.
Our clients are able to leverage the range of TPA capabilities we offer to help ensure standard workflows and response processes can be maintained. These services include:
- Surge/call management through centralised omni-channel FNOL intake
- Data management (data gathering and recording)
- Outbound calling on targeted initiatives
- Temporary management of claims or insurance related issues
- Resource support/assistance
- Triage services
Effective claims reporting through a single IT platform for all claims also provides increased insight into how COVID-19 is directly impacting an organization’s claims program. Such data is integral to recognizing the changing claims management demands and adapting solutions accordingly.
To help guide clients and proactively answer frequent questions, we have created a series of COVID-19 resources which span a range of reports, webinars, white papers and blogs which provide expert insight across a range of pandemic-related impacts.
Along with ensuring continued service provision, the well-being and safety of our employees and business partners remain a priority during this period. We will continue to monitor information and guidance from the UK authorities and pivot accordingly to best serve our clients.
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