Rannoch Harley will be celebrating his 10 year anniversary with Crawford this April. He began his career working as a Desk Adjuster and later progressed to a Field Adjuster, assisting with CAT deployments all throughout Canada, the Caribbean and the United States.
In 2016, Rannoch went on to receive his General Adjuster (GA) designation and joined the Global Technical Services (GTS) team before becoming a Branch Manager. He is now the Branch Manager of all of the Atlantic Canadian offices and remarks on how fortunate he is to work with a collection of mentors across the country and internationally who put their time and energy into his growth.
“Crawford has supported my continued education and has given me increased exposure to challenging claims, travel opportunities, and more advanced roles,”
While assisting in CAT, Rannoch has been able to fulfill Crawford’s mission of restoring and enhancing lives, businesses and communities. Whether it’s responding to a hurricane in the Bahamas, assisting with the Fort McMurray wildfires, or responding to other severe weather events, Rannoch believes each of these events are a vivid reminder of the challenges people face every day.
He appreciates the many opportunities he has been given and truly feels he has been able to help people by providing them with assurance during their time of need.
“There are many memorable claims but those where I feel I have had the most dramatic impact on the lives of policyholders are experiences from CAT duty,” he said.
Rannoch is fortunate that the pandemic hasn’t impacted his work life too much. Prior to COVID-19, he often worked remotely, and feels the most significant change to his routine has been having to manage the inflation of Zoom and Microsoft Teams meetings.
“These days, a typical week for me involves a combination of client outreach, file audits, communication with our regional team, review of our P&L results, and taking part in an active calendar of virtual meetings,” he said.
Although Rannoch expects the pandemic is going to alter the overall long-term approach of claims handling, he is hopeful for the future and believes the industry is headed in the right direction.
“While I have trouble forecasting what the state of claims adjusting will look in five years’ time, it will increasingly involve the daily leverage of technology, and enhanced focus on the policyholder experience,” he said.