Crawford has always prided itself on its commitment to creating a positive and inclusive workplace in which all employees can thrive both personally and professionally. That is why it is incredibly rewarding to be named a Top Employer in the Insurance Business Top Insurance Employers 2023 awards across three different regions – UK, Asia and Australia.
At Crawford, our employees are empowered to grow, emboldened to act and inspired to innovate. To instill that ability, drive and ambition in each person, we have invested in every aspect of our organization to create an environment in which our people are always a priority.
That investment begins even before people walk through the door. Crawford is actively involved in attracting new talent into the industry through engaging with school leavers and graduates and demonstrating to them how engaging and rewarding a career in the insurance industry – and in particular in the loss-adjusting arena – can be.
From day one, we are dedicated to making your career at Crawford as fulfilling as possible. Key to that is creating a training and development program that takes the new joiner from those initial stages of getting to grips with the claims management environment through to becoming a fully qualified adjuster in their specialist field. Through the UK's Crawford Academy, that transition can take place in as little as two years.
Crawford also provides numerous management development and acceleration programs that are designed to ramp-up the career trajectory of our adjusting professionals. Examples include our Emerging Leaders program and the Crawford Global Technical Services Accreditation in Asia which gives our loss adjusters a clear technical pathway towards an executive general adjuster qualification.
We also believe that the training process should never stop, which is why we also deliver programs like our award-winning Quality@Crawford, which has seen over 300 participants complete the course.
A strong company is created from the essential building blocks of training and recruitment so we are constantly monitoring training for experienced managers to enable them to continually hone their skills in a rapidly evolving marketplace.
And we are constantly monitoring career progression. Regular performance planning and appraisal processes provide a two-way communication stream to ensure that everyone is getting the most out of their role at Crawford with clearly defined objectives and action plans.
In tandem with that commitment to career progression, we also aim to ensure that our employees can fully optimize their work/life balance. That means introducing initiatives such as Smarter Working in the UK, which means team members can adapt their approach to work to make sure that they can still deliver to their best ability for our clients while also getting the most out of their home life.
Fundamental to all of this, of course, is fostering an environment in which everyone feels truly valued and where their voice is heard. Crawford operates a global Office of Diversity, Equity and Inclusion with dedicated teams focused on designing and implementing programs that promote a more inclusive culture. Our approach to DE&I is built on three pillars – consciousness, Capabilities and Culture.
We also want to ensure that our employees have the freedom to grow on a personal level. That’s why we offer opportunities to take volunteer leave to support key charities, as well as study leave. That also means that we put in place the framework to support their physical and mental wellbeing. That framework extends from providing comprehensive health insurance plans and discounts on yoga and Pilates classes through to offering counselling services and providing every employee with free access to the Headspace app.
Of course, being rewarded with a Top Employer title means nothing if you can’t maintain that status. So, at Crawford, we are constantly reaching out to secure feedback on our performance and where we can do better. Pulse surveys are key to understanding where we are hitting the mark and where we need to apply more focus.
At Crawford, we want every employee, whether a new joiner or a seasoned practitioner, to be able to excel each and every day that they work with us. You can learn about the legacy of education at Crawford in our report, Leadership through education.