Over 400 people across the U.S. gathered in Dallas, TX, on February 25 to kick off the 2019 Crawford Catastrophe Conference. Attendees included new and seasoned adjusters, clients, catastrophe services, as well as the field operations and sales team.
During the opening session of the conference, adjusters heard from a variety of speakers, including Sr. Vice President of National Claim Operation, Robert Simpson, and National Property & Catastrophe Manager, Mike Koch. Director of Temporary Staffing, Sarah Harris, provided a brief demonstration to the adjusters on the new adjuster platform RENOVO. Sarah encouraged the adjusters to download the RENOVO app and update their expertise in their profile to prepare for the upcoming storm season.
Dr. Knabb, Director of the National Hurricane Center, and The Weather Channel expert was the keynote speaker, delivering a message around preparedness and how the insurance industry can spread the word to their customers.
Other presenters included Crawford President & CEO, Harsha V. Agadi, whose speech made a lasting impression on everyone in the room. One of the adjusters that attended the opening session stated that “Harsha’s energy made us all very excited to be a part of Crawford.” Harsha emphasized our need for continuous innovation and excellent customer service.
Operation Managers, Laurie Rasberry, and Thomas Brocksmith led an award ceremony to recognize both adjusters and managers for their hard work and effort during the 2018 storm season.
Another important component of the conference was the educational sessions, which help adjusters build their skill sets. Course offerings included California Earthquake Certification, HUD Training Session, NFIP Workshop, Xact/Sketch Overview, and several client-specific accreditations. As we plan for our 2020 conference, we hope you will join us. Conference details will be provided as we draw closer.
The award recipients include:
President’s Award: Jose Cifuentes
Power Performer: Guy Wright, Mike Mackey, Brandon Schaefer
Manager of the Year: Patty Partin, George Rountree