Representatives from Crawford & Company at the 2026 Insurance Asia Awards in Singapore
Crawford & Company has been recognised with two major accolades at the 2026 Insurance Asia Awards, reflecting its continued investment in technical excellence and its ability to deliver clarity in complex claims environments across Asia.
The business was named Adjuster of the Year – Thailand and received the Technology Excellence Initiative of the Year – Thailand, recognising both the strength of its people and its technology-enabled approach to claims management.
Together, these awards highlight Crawford’s growing reputation as a trusted partner to brokers, insurers, and reinsurers across industrial, energy, infrastructure, and many other sectors in catastrophe-prone geographies where the stakes are high.
Delivering clarity in complex loss environments
Over the past two years, Crawford Thailand has handled a portfolio of high-severity, technically complex losses, delivering outcomes grounded in accuracy, transparency, and defensible analysis.
Central to its success is Crawford’s multidisciplinary operating model. Engineers, forensic accountants, loss adjusters, machinery specialists, and legal advisors are engaged early to holistically assess causation, coverage, and quantum.
This approach strengthens analysis, reduces disputes, and shortens investigation timelines, giving insurers the clarity to make informed decisions.
A standout example is a major industrial fire loss, where detailed engineering analysis established the appropriate claim quantum aligned to policy intent, and resolved without dispute.
Scaling response through technology and expertise
Crawford’s second award recognises how it combines advanced technology with expert oversight to manage catastrophic events at both speed and scale.
Following a major earthquake in 2025, the team handled large volumes of property claims using AI-assisted interior assessments alongside drone-based inspections.
This model is underpinned by a strict “human-in-the-loop” framework, making sure that while technology enhances speed and insight, experienced professionals retain control of decisions and quality.
The result is a claims approach that is both scalable and dependable – responding rapidly to widespread damage while maintaining professional standards, regulatory compliance, and insurer confidence.
Built for the future in Asia
These achievements underline Crawford’s commitment to strengthening its presence in Asia through investment in both people and capability.
Scott Reichelt, president, Crawford Asia, commented:
“These awards reflect the calibre of our people and the disciplined, technical approach they bring to every assignment, and I could not be prouder that Crawford Thailand has been recognised not once, but twice - so I am doubly grateful for their commitment and dedication.”
Scott adds: “In Asia, our focus is on building sustainable success by investing in the right expertise, fostering collaboration, and maintaining the highest standards of technical excellence. When clients face complex or high-impact losses they need clarity, confidence, and trust. That comes from Crawford people who understand the detail, apply rigorous analysis, and remain committed to delivering fair, defensible outcomes.”
Crawford Thailand’s success in achieving a double win in the 2026 Insurance Asia Awards demonstrates how this considered approach delivers measurable impact—reducing dispute risk, improving efficiency, and strengthening long-term client relationships.
