A global network means little unless it is powered by local knowledge. At Crawford, being built for the future means combining international scale, specialist expertise and strong regional relationships to deliver an effective response wherever and whenever clients need us.
Our focus is on developing global solutions that can be delivered locally and connecting clients with people who understand the market, regulatory environment and practical realities on the ground. Through that direct contact, we help restore lives, businesses and communities affected by loss, while building resilience for what comes next.
To deliver local connectivity, we have linked up with regional loss adjusting firms to bolster our owned on-site presence. “That means working with firms in particular territories which can offer a level of market understanding and compliance insight built upon years of active market participation,” explains Rob Kleinveld, director, Crawford Global Technical Services, Europe & Middle East.
An excellent example of such a relationship is that which Crawford established with France-based loss adjusting firm Stelliant. Set up in 2011, the relationship has evolved into a seamless solution that connects the services of Crawford Global Technical Services (GTS) to Stelliant’s team, which provides loss adjusting services for large, complex claims.
Operating from 140 locations across the French-speaking world, Stelliant provides high-grade claims services for losses across France, Morocco, Algeria, Tunisia and other French-speaking African countries, as well as La Réunion, Tahiti, New Caledonia and the French Antilles. Through Crawford GTS, that service is extended globally to handle losses in any other part of the world affecting those clients.
“Our Stelliant team is able to service more and more multi-national client accounts headquartered in France,” explains Béatrice Grandury, international director, Stelliant “due to the international reach that we achieve through working with the Crawford team – this adds real value.”
“We know the extent of the adjusting capabilities that we have access to in each country,” she continues, “and have developed a strong working relationship with Crawford that enables us to handle both large and small losses effectively anywhere in the world – we know each other well.”
As Kleinveld explains, having access to what is essentially a network within a network, can be critical when different regional regulatory environments or policy requirements collide.
“Where a loss occurs in another jurisdiction other than that in which the client is headquartered,” he explains, “it is essential to recognize the potential complexities this creates. For example, with a US-based loss that impacts a French company, you may have a French claims assessor and a broker travelling to the scene to work with the local US adjuster assigned by the insurer. That’s where our international claims adjusting expertise comes to the fore.”
Regular client contact helps cement the working relationship and ensures that it evolves with changing demands and any developments at the company that may alter its insurance program.
“With many of our clients,” Kleinveld points out,
“we maintain longstanding relationships that are built upon strong service agreements. That familiarity with the company means that the services we provide can be precisely tailored.”
That understanding also means that in the event of a complex loss the team are primed to respond quickly and effectively.
“From the off, Grandury explains, “you have a full understanding of the specifics of the policy, you know the risk manager and the broker, as well as whether there is a local adjuster or a fronting insurer different from the insurer on the master policy. You know the business of the insured and, depending on the type of loss, you can be much more efficient in how you handle it and understand its potential implications for the client and where the complexities might arise.”
Connecting with customers around the world can be complex. By working with organisations such as Stelliant and providing access to the breadth of our global network through a single gateway, Crawford brings together the relationships, expertise and reach needed to respond today and to stay built for the future.
We will be at FERMA Forum 2026 in Rotterdam from 4–6 October, joining Europe’s risk and insurance community to exchange perspectives on the challenges shaping the future.
