John Luna had always heard that Crawford was a great place to work because the team treats clients and each other like family. So when the opportunity to join Crawford as an independent adjuster, based out of Spring Hill, Florida, became available in June of 2020, John jumped at the chance to join the Crawford family. Since his arrival, John has quickly assimilated with his Florida-based team and developed a “we-over-me” mindset that has made him a valuable contributor.
When asked what characteristics make him right for the job, he stated, “I make time to assist others on my team with any questions they may have with either the system or a particular line item that they’re having difficulty in finding in order to have a fine and precise estimate that would be accurately written for the insured.” Fair and accurate estimates are a critical component of our service offering; it builds trust between Crawford, the policyholder and the insurer.
John’s ability to create strong relationships goes beyond helping his colleagues. Amidst a global crisis, John remains committed to helping policyholders during the most troubling times. “I leave my phone on at all times and let everyone know I am available from 7 a.m. to 12 a.m. for any assistance or questions anyone may have.”
John’s strong connection to his policyholders is largely due to his desire to help them restore and rebuild following losses.
“I enjoy building a rapport with the insured, PA, or GC. Working on projects in devastated areas affected by catastrophes has always impacted me and motivated me to help. I plan on always being on the frontlines to help the insureds restore their lives and ease their pain.”
Policyholders connect with John because he treats them like humans, not like an item on a “to-do” list. He wants to be the person to help shoulder their burden. “All they want to do is be treated like a person and be heard,” said John. John’s ability to demonstrate genuine care and concern while delivering great service is what makes him such a valuable member of the Crawford family.
When John is not spending his time on the front-lines providing tremendous service, he is at home enjoying his truck, watching the weather, or getting in trouble with his wife for making some of his home-improvement projects “more complicated than they need to be,” says John’s wife, Janis. More importantly, John says his first priority is striving to be a good role model and a great father for his daughter Annabelle and his three sons, Ethan Brien and Christofer. Soon, John hopes to purchase a pontoon boat so that he and his family can enjoy time together like he used to do when he was a kid.