How long have you been with Crawford?
“I started in August 2015 and I will be with the company for 6 years this year.”
What state and country are you based in?
“I am in Phoenix, AZ.”
What position did you start in when you joined Crawford? What is your current position?
“I started at Crawford as a General Adjuster with US Loss Adjusting in our New York, NY office. In 2016, I moved to Phoenix and am now an Executive General Adjuster with Crawford Global Technical Services.”
What are some reasons why you chose to work at Crawford?
“I enjoy helping people and solving problems. People with insurance claims have had something go wrong in their life, and I am there to help get them back to normal. Crawford gives me the opportunity to reach a wide variety of people in all sets of circumstances.”
What doe s snapshot of a typical work week look like?
“I spend my time as a mixture of conference calls with carriers, brokers, and insureds; loss inspections in the field can be local or throughout the country; and working with other adjusters at Crawford, on various losses and projects throughout the country, to ensure that all claims are handled timely and appropriately, with the utmost care and consideration.”
What do you like about working at Crawford?
“I love the flexibility and support that Crawford shows. They are there to provide support and assistance when needed, but also allow me to handle my work and work independently. They hire their employees to do a job and then empower them to excel in that job. I can’t imagine going anywhere else. Crawford is recognized as an industry leader, and there is a sense of pride that comes with working with the best in the industry.”
What are some memorable projects that personify Crawford's mission to restore and enhance?
“One of my first exposures to Crawford Global Technical Services was assisting on a school district claim in Houston, TX following Hurricane Harvey. This school had significant flooding and sustained over $40 million in damages. It made national news and was one of the defining properties affected by Hurricane Harvey. Students were going to other schools part-time, and staff was furloughed.
I was tasked with the initial inspections and handling of the claim. With great teamwork, we were able to work efficiently with the insured, contractors, and consultants and the school re-opened before the end of the school year, which was a major surprise to all involved.
I received an email from the superintendent of the district shortly before the school re-opened, personally thanking me for my work on the claim and providing me with a video of what the repaired school looked like. She ended by saying that she believed it was my initial work and abilities that allowed them to get started on the right foot, and that I played a big role in re-opening ahead of schedule and that she was extremely happy with Crawford
This allowed students to return to their familiar school, friends to re-connect, and a sense of normalcy returned to the community. This will always stick out to me as what Crawford is truly about – we strive to restore and enhance lives, businesses, and communities. To be recognized for that and doing the right thing guides all claims that I handle.”
How do you think adjusting will look in the next five years?
“I believe there will be a heavier focus on technology and automation, both for desk and field adjusters. However, there will still be no substitute for in-person service, and those that can adapt to technological advances while still providing a customer service element in-person will be able to separate themselves and thrive. At the end of the day, when someone files an insurance claim, something has gone wrong in their life. An adjuster who can connect with each individual party will always be able to drive positive outcomes.”
When you aren’t at work, what can you be found doing?
“In my free time, I enjoy going to the gym, playing hockey, and golfing. Being in Arizona, golf is a year-round hobby. My wife and I enjoy hiking, traveling, and spending time with our two little girls – Brianna is 4 and Olivia is 2. They have enough sass and personality to make handling any claim seem like a piece of cake.“