One Crawford. At your service.
Crawford's extensive capabilities and wide range of services are a perfect match for businesses in the hospitality sector. We combine over 75 years of history with industry-leading innovations to deliver a suite of services that not only drive business efficiencies, but also build customer satisfaction and protect your brand.
Special report — hospitality and leisure
From hotels and resorts, to casinos, restaurants and concert venues, businesses across the leisure and hospitality sector are navigating an evolving risk landscape. In this special report, we explore how the sector dealt with the hurricanes of 2017 and whether insurance is fit for purpose in an increasingly intangible, interconnected world.
Key solutions for hospitality businesses
From business interruption to business as usual
From minor damage to major, catastrophic events, Crawford is there with the right team, the right technology, and the right processes to help you restore and rebuild.
Restore and remodel with Crawford's industry-leading managed repair network
Access a highly-qualified network of contractors through Crawford's industry-leading contractor network, Contractor Connection. Complete needed repairs or improvements on time, on budget, and backed by our workmanship warranty.
Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, five years in a row.
J.D. Power 2020 Certified Customer Service Program recognition is based on the successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
Bring injured employees back to health and back to work
Customizable and scalable workers compensation and disability solutions help the faces of your business return to work more quickly and safely when injured on the job. Through Crawford's Broadspire group, we deliver medical management services that focus on compassionate care and the best possible outcomes for worker and business.
Be prepared in the age of cyber crime
Crawford’s Global Technical Services group offers a growing, global network of experts to handle cyber risk and losses from cyber events.
Ensure compliance, assess risk, and prevent loss
Crawford's subsidiary, WeGoLook, is an innovative provider of on-demand field services. With over 45,000 "Lookers" around the world, WeGoLook can facilitate inspections and deliver customized reports from all your locations in as little as one day and at an affordable cost.
Key use cases include inspecting for brand compliance or adherence to other corporate requirements. Additionally, WeGoLook can inspect key areas of risk so that issues can be addressed before loss occurs.
Facilitate in-house documentation when incidents occur
Crawford also offers YouGoLook, a customizable, private label self-service mobile app that can be used to empower employees or any other group to perform inspections on their own. Using this powerful app, you can enable employees in each of your locations to document information when incidents occur and generate standardized reports, rigorously reviewed for quality assurance, in as little as one day.
Learn more about Crawford's solutions for hospitality businesses