Kelly Turnbull Cert CILA, Cert CII
Head of Operations, Middle East
Kelly Turnbull is an experienced operations leader based in Crawford Dubai, with 20 years of experience across all lines of business. Her expertise spans operational change, leadership and the continuous improvement of processes and service delivery.
As head of operations for the Middle East, Kelly is responsible for driving operational excellence across the region, supporting the continued development of operational processes, systems and ways of working. She works closely with teams to identify opportunities to enhance efficiency, consistency and performance, enabling colleagues to deliver high-quality outcomes and an exceptional experience for clients.
Kelly brings a strong understanding of both the claims environment and client needs, combining strategic operational leadership with a practical focus on continuous improvement. Her experience across multiple lines of business enables her to support the delivery of innovative, scalable solutions that help meet the evolving needs of clients throughout the Middle East.