INTRConnect-Europe 2026 Conference

Crawford is proud to be participating in INTRConnect Europe 2026, one of Europe's leading events for insurance claims, property restoration, claims technology and digital transformation. Our experts will join insurers, regulators, contractors and industry leaders to explore the topics shaping the future of the insurance sector, including artificial intelligence in insurance, Consumer Duty, customer outcomes, data-driven claims management, connected claims ecosystems and innovation across the property and casualty claims journey. 

Paul Lofkin, President UK & Ireland 
Cash Settlement Under Consumer Duty: Fair Choice, Fair Value
📅 29 September 2026
🕚 11:20–12:05 GMT
📍 Main Auditorium & Claims Stage

As regulatory expectations continue to evolve, Paul will join insurers, regulators and claims professionals to discuss the role of cash settlement in home insurance claims, focusing on customer choice, fair value, Consumer Duty requirements and positive customer outcomes across the claims process.

Mollie Brentnall, Director of IT
AI in Insurance: Promise, Pressure, and the Path Forward
📅 29 September 2026
🕜 13:45–14:15 GMT
📍 Main Auditorium & Claims Stage

Artificial intelligence continues to reshape the insurance industry. Mollie will explore how AI in insurance and claims management is delivering real business value, helping insurers improve efficiency and customer experience, while addressing challenges around trust, governance and adoption. 

Tony Derbyshire, Head of Contractor Connection UK
Connected Perspectives: Resolving Data Friction Across the Claims Journey
📅 29 September 2026
🕜 13:45–14:15 GMT
📍 Contractor Stage

Tony will discuss how better use of claims technology, connected data and digital collaboration can reduce friction between insurers, contractors and suppliers. The session will examine how improving information flow across the property claims journey can enhance decision-making, operational efficiency and customer outcomes. 

We look forward to sharing Crawford's expertise in insurance claims management, property restoration, claims technology, AI innovation and customer-centric claims solutions, while contributing to conversations that are helping shape the future of the insurance industry.