When a claimant is displaced following a property loss, alternative accommodation becomes one of the most important and sensitive needs. The quality, speed and suitability of a placement directly influences customer satisfaction and the overall claim outcomes.
To help ensure positive outcomes for claimants during the claims journey, Crawford is partnering with Airbnb to enhance its temporary accommodation offerings following insured events. This approach introduces greater flexibility and helps elevate the housing experience for claimants, while complementing traditional hotel-based solutions.
A more flexible approach to modern claims
Through Airbnb’s global network of more than nine million listings across over 150,000 cities and towns worldwide, Crawford can secure suitable accommodation quickly and efficiently, including urgent or last-minute placements through instant booking options.
This approach provides:
- Greater choice for claimants
- Increased flexibility across short and longer-term stays
- Access to residential-style accommodation options
- A complementary solution alongside traditional hotel placements
For many claimants, the ability to remain in a home environment rather than a hotel can help reduce disruption and provide a more comfortable living experience during an already challenging time.
Fully managed, end-to-end support
Once eligibility for alternative accommodation is confirmed, specially trained Crawford claims handlers manage the entire process on the claimant’s behalf.
From account setup and property search to booking, host liaison and ongoing management, Crawford oversees each stage of the journey. This reduces administrative burden for claimants and allows insurer claims teams to remain focused on core claims resolution.
Claimants receive continuous support throughout their stay, including assistance with extensions and amendments, supported by Airbnb’s 24/7 service team and specialised escalation channels as needed.
Supporting better outcomes
This program reflects Crawford’s continued focus on enhancing the claims experience through practical, customer-focused solutions.
By combining claims expertise with Airbnb’s extensive accommodation network, Crawford provides insurers and clients with a more flexible approach to alternative accommodation, while helping to elevate the experience for claimants at a critical stage of the claims journey.
