Chief Client Officer
Heather has over 33 years of industry related expertise. Since joining Crawford in 1993, as a road adjuster, she became the first sales person in Canada for Crawford Healthcare Management Services (now Human Risk Services), before moving on to positions in Canadian operations management.
Heather was Assistant Vice President of Sales & Marketing and Vice President of the Healthcare Management/Human Risk division, until it merged with the National Claims Management Centre (NCMC). She was instrumental in the development, and execution of Crawford’s NCMC; becoming the Senior Vice President in 2012, responsible for overseeing the operations of the division including; personal, commercial, Human Risk and specialty line clines, Appraisal Management Services, our 24/7 contact centre CLAIMSALERT®, and administrative support services. Heather was recently promoted to Chief Client Officer (CCO), where she is currently overseeing Crawford’s sales and marketing division.