Crawford’s UK head office is located on Fenchurch Street, in the heart of the City of London—an ideal position at the centre of the international insurance market. Just a short walk from the iconic Lloyd’s building, "the world’s insurance marketplace," we are surrounded by some of the sector’s largest and most influential insurance companies.
Our location places us on the doorstep of both longstanding clients and potential new partners, making it the perfect environment for building and nurturing relationships. It is precisely where we need to be—where our teams are visible and easily accessible.
This proximity is exactly what our clients want: closer, more frequent contact. In fact, in a recent survey of our clients—key figures from major carriers, brokers, MGAs and the Lloyd’s market—they told us they want to see more of us. They are eager to learn about Crawford’s future plans and, in particular, how we can deliver more for their businesses.
It's easy for companies to take customer relationships for granted, assuming that the hard work is done once a partnership is established. At Crawford, we never take our relationships for granted. Our focus remains on strengthening these relationships by continuously finding new ways to deliver greater value.
This approach is rooted in the basics of any long-term partnership. Every day, we work to ensure that we are meeting our customers' needs in the best way possible. We maintain a clear customer focus, ensuring they always have access to the right people and resources to address their unique challenges.
Looking ahead is just as important. How can we take our relationships to the next level? How can we raise the service bar and offer even more? It's about leveraging our combination of innovation and expertise to unlock new opportunities with existing clients—whether by introducing new services or expanding our partnerships into new areas.
In many ways, this is simple. It’s about being present in the market every day, meeting with existing and potential clients as frequently as possible. Taking the time for face-to-face meetings—or, when that’s not feasible, picking up the phone instead of sending an email—makes a significant difference. Regular, direct contact is essential to building the ‘trusted partner’ status at the heart of Crawford’s mission.
At Crawford, we have the right culture to deliver this. Our senior leadership team is fully engaged, open and approachable. We are continually attracting and developing skilled professionals who can work directly with clients to develop the best solutions. And we are always willing to go the extra mile—both literally and figuratively—to meet the needs of our customers.
