Storm Austen and Boelo

Crawford is responding to storm-related claims across the UK following the impact of Storm Austen and Storm Boelo, with the initial concentration of claims in Scotland.

Our teams are supporting affected people, businesses and communities through the repair and recovery process, with specialist expertise available across a range of losses, including those affecting the agriculture sector.

Additional Contacts

Agricultural, Rural Industries & Estate Losses
T: 01284 723569
E: agri@crawco.co.uk

Major & Complex Loss Claims
T: 0161 476 8870
E: major.incident@crawco.co.uk

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Updates

Oct 26, 2026

Storm Austen and Storm Boelo have brought strong winds and heavy rain across different parts of the UK, with significant disruption in Scotland.

Crawford is currently receiving storm-related claims nationwide, with volumes running at approximately two to three times normal business-as-usual levels. We anticipate further claims as insurers continue to receive and process notifications.

Despite the increased demand, initial customer contact remains within service level agreements across all areas. Teams are working collaboratively, flexing resource into the areas of greatest demand and coordinating visits wherever possible to maximise adjuster capacity and travel efficiency.

We are also closely monitoring the impact on the agriculture sector, where severe weather can cause damage to property, equipment and land, with wider consequences for rural businesses and livelihoods.

Most importantly, our thoughts are with everyone whose homes and businesses have been damaged. Behind every claim is a person, family or business dealing with the disruption and uncertainty that follows an event like this.

Our focus is on providing the expertise and support customers need throughout their recovery, with additional support available through our Crawford Customer Enhancement Service.

We will continue to monitor claim volumes, regional demand and service levels closely, deploying additional resource as required.

Crawford is ready to respond to claims and support affected people, businesses and communities through their repair and recovery.