Steadfast Convention

20-22 March, 2022 | Adelaide

Let's talk

Technology + People: Solving claims challenges through innovation and expertise.

Meet the team at the Steadfast Convention to find out how Crawford delivers:

Slide edit elements v5

Working with Crawford means staying ahead of claims challenges with innovation that moves you forward and specialised experts at your side, at every stage of the claim journey.

We are known for constantly uncovering new solutions to make handling claims easier and more cost-effective.

For 80 years, Crawford has been trusted by brokers, insurers and corporations. We are the world’s largest publicly-listed claims management business, operating across 70 countries.

Today, Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation when necessary.

With technology and service that feels like you, you can trust Crawford to care for your customers/policyholders as a seamless extension of your brand. Learn more.

Created globally. Executed locally.

Our services set industry standards for quality and customer satisfaction. Learn more about:

Loss adjuster inspecting damage on vehicle

Loss Adjusting

From minor claims to major loss and catastrophic damage, Crawford is there with the right team, the right technology, and the right processes to help you restore, rebuild and importantly exceed your policyholders’ expectations.

Loss Adjusting Services in Australia: Property, Liability, Motor, Large & Complex Loss, Agriculture, Power, Energy & Mining, Virtual Adjusting, Marine, Construction and Engineering, Contract works, Machinery Breakdown and Fusion. Learn more.

Forensic accountant reviewing accounting documents

Forensic Accounting

When businesses suffer financial losses due to insured events, proper evaluation of the impact can be extremely complex. Such losses often demand collaboration amongst a host of experts, including forensic accountants that possess strong analytical skills, as well as knowledge and experience in a given enterprise or industry.

Crawford Forensic Accounting Services can work hand-in-hand with our traditional loss adjusting services to drive efficiencies through the overall claims process. Learn more.

Person responding to cyber incident

Cyber Incident Response

As technology interweaves more deeply with our business processes and systems, the risk of cyber-related losses continues to grow. The threats of cyber-related property damage, reputational harm, legal exposure, business interruption, and more, loom large and most organisations are ill-equipped to manage their impacts. Working with Crawford ensures you can respond and mitigate the damage from cyber-related events. Learn more.

Third-Party Administration

Third-Party Administration

Crawford TPA offers the market an integrated end-to-end solution that focuses on control of indemnity spend and control of expert spend, while also maintaining strong local insurer, broker and cover holder relationships.

Crawford is the only Australian TPA offering integrated claims, legal and risk management services. Our model integrates traditional desk adjusting with legal experts and proprietary technology platforms. We help organisations of every size, every type, and in every geography meet the needs of their customers while reducing costs and overhead through a variety of third-party administration activities. Learn more. Download a brochure about our unique and comprehensive TPA solution.

Managed Repair 480x280

Managed Repair

We recognise how important it is to help people get their lives back on track quickly when damages occur. Contractor Connection offers a complete managed repair service, supporting policyholders from the first notification of loss right through every step of the repair and restoration process.

Contractor Connection is one of the largest networks of building professionals in Australia. We have selected only the best suppliers through rigorous vetting and our managed performance program delivers proven service and quality in domestic and commercial repairs. Learn more.

Enigeering building consultancy small image 480x280

Engineering, Surveying & Building Consultancy

CRD Building Consultants & Engineers provides a national network of forensic engineers, building consultants, quantity surveying, and drafting teams with extensive technical expertise to manage any building and engineering claim. Our experience and cutting-edge technology covers both large scale complex projects and single, standalone buildings throughout the commercial, retail, leisure, industrial and residential property sectors.

Our team is well-versed and experienced in tender issues, construction defects, general contractors, trade contractors and project structure. We adapt our solutions to suit all manner of projects — from very demanding complex work to sensitive, individual projects with vulnerable clients. Learn more.

Crawford Legal Services

Legal Services

Crawford’s fully-owned law firm, HBA Legal, has a reputation for being one of Australia’s leading insurance law specialists. In business for over a decade, HBA Legal is dedicated to solving the full range of challenges across the insurance industry, as well as adjacent areas including employment law, industrial relations and occupational health and safety.

HBA partners with underwriters, brokers, insurers, insureds, and large self-insured companies and can be briefed as part of a ‘One Crawford’ solution or as a standalone law firm. Learn more. Download a brochure about our unique Recoveries solution.

A significant history based on honesty, integrity and quality

Crawford has a long history of working closely with many Steadfast Brokers offering value such as:

  • Being involved in pitches to your clients and insurers at inception or renewal
  • Being formally nominated as a preferred loss adjuster (i.e. written into the slip)
  • Clearly understanding different brokers’ desired involvement at every stage of the claim (ie notification of our appointment only or regular communications through the claim lifecycle)
  • Taking brokers’ feedback and evolving our claims process specific to your needs
  • Pre-risk surveys (via CRD Building Consultants & Engineers)
  • Provision of TPA services for under excess claims
  • Providing building and restoration services via Contractor Connection for under deductible/excess claims handled by brokers
  • Assisting to determine appropriate business interruption cover via consultation with Crawford Forensic Accounting
  • Legal services; including recoveries for under deductible/ excess claims in conjunction with TPA

Get in touch

Are you ready to reimagine your entire claims process with the help of simplified solutions from a partner with almost a century of industry know-how? Let's talk.

Download a contact sheet

Tim Jarman
President, Crawford Australia
P: +61 429 138 857

Scott Shepherd
Head of Property Loss Adjusting
P:+61 434 560 803

Craig McLeod
Head of Specialty Loss Adjusting
P: +61 419 738 409

Graham Peters
Head of Forensic Accounting
P: +61 412 719 433

Chris Bennett
Head of Virtual
P: +61 475 965 727

Tim Butler
Head of Contractor Connection & CRD
P: +61 1300 729 239
M: +61 0427 624 607

Sean Hayes
Head of Crawford TPA
P: +61 0411 010 270

Nathan Hepple
Head of Crawford Legal Services, APAC
P: +61 413 318 184

James Merchant
Chief Client Officer, Crawford Australia
P: +61 429 605 027

Allison Watts
Head of Business Development & Growth
P: +61 429 233 001

Learn even more with a 1:1 consultation

Schedule a meeting