Built for the Future
We are future-ready, by design
Crawford's 85 years of claims experience gives us a unique vantage point to spot trends shaping the claims landscape and drive progress into the future. The 2026 U.S. Predictions Report features bold insights from leaders across our company—delivering a fresh look at how the industry is evolving and what it takes to be built for the future.
Built for the Future reflects the claims industry’s shift from discussion to action, with success hinging on intentional investment in resiliency, thoughtful adoption of data and automation, and agility amid evolving market conditions.
Mike Hoberman | CEO | U.S. Operations
Where the market is headed
Explore our four key themes below to see where the market is headed and discover how forward-thinking organizations can lead with resilience, intelligence and adaptability.
Catastrophe Recovery
Building resiliency for a more predictable response
The future of Catastrophe response is all about building back stronger, achieving the right balance of speed and precision in recovery. Organizations that lead with consistency and invest in structured recovery models will be ready for whatever tomorrow brings.
Data & Automation
Leveraging smart data for next-level performance
Data and automation aren’t just buzzwords—they’re driving real change. With AI now woven into claims workflows, we’re seeing a surge in productivity and sharper decision-making. The winners in tomorrow's landscape will be those who use data to lead with confidence, not just react.
The Role of Digital
Delivering clarity, customization, and trust throughout the claims journey
Digital isn’t just the future—it’s the now. Personalized digital experiences will fuel customer loyalty, with tailored policy options, coverage, and claim handling that fit each client. Crawford’s forecasts show that digital transformation will unlock transparency and force organizations to upgrade fast. Those who evolve will own the digital-first era and exceed rising expectations.
The New Pressure Test
Mastering agility in a fast-changing market
The industry is in motion—and only the agile will thrive. Severity is overtaking frequency, and economic and underwriting cycles are shifting. The future belongs to those who pivot fast, adapt to new pressures, and build partnerships that make resilience possible.
Report
Read Crawford's U.S. Predictions Report
This report offers insights into future trends shaping the claims industry: emphasizing resilience, intelligence and adaptability for forward-thinking organizations.