Crawford was first on the scene in Puerto Rico to get eyes on damage and begin the process of restoring lives.
Hurricane Maria, a Category 4 storm, ravaged Puerto Rico and the U.S. and British Virgin Islands, along with the islands of Guadeloupe, Dominica, St. Kitts, Nevis, Montserrat, Culebra and Vieques. Thousands of residents and businesses were without power and water across the Caribbean for months. The fallen trees and power lines made it difficult to navigate the island, but our Hurricane Maria response team overcame these obstacles in order to meet with policyholders.
“Our team continued to work through client commitments associated with Harvey and Irma, and we fielded more than 65,000 calls via our call centers,” US President of Claims Solutions, Ken Tolson, stated. “Thankfully, all of Crawford’s PR and USVI staff are safe and accounted for.”
From field services, WeGoLook Lookers and drone operators to Contractor Connection, our managed repair network, Crawford is able to leverage skills and experience across business units to address the needs of clients before, during and after these disasters.
Global Chief Operating Officer Rohit Verma commented, “The frequency and urgency of recent disasters has presented Crawford with a unique opportunity to bring people and departments together in new ways. We have seen a concerted effort among employees to work as one global Crawford to help those affected begin the recovery process. We are grateful for the dedication that our employees have demonstrated during this difficult time.”
- WHITE PAPER Leveraging on-demand models for disaster response Download
- MARKET UPDATE Hurricane Maria storm update Download
- BLOG POST Crawford catastrophe induction center established in San Juan Puerto Rico Read
- BLOG POST Crawford partners with Safe America to deliver warm meals to Puerto Rico just in time for Christmas Read