Underwriting Agencies Council

2024 Expo Series | Australia

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Technology + People: Solving claims challenges through innovation and expertise.

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Working with Crawford means staying ahead of claims challenges with innovation that moves you forward and specialised experts at your side, at every stage of the claim journey.

We are known for constantly uncovering new solutions to make handling claims easier and more cost-effective.

For 80 years, Crawford has been trusted by brokers, insurers and corporations. We are the world’s largest publicly-listed claims management business, operating across 70 countries.

Today, Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation when necessary, and everything in between.

With technology and service that feels like you, you can trust Crawford to care for your customers/policyholders as a seamless extension of your brand.

Created globally. Executed locally.

Our services set industry standards for quality and customer satisfaction. Learn more about:

Loss adjuster inspecting damage on vehicle

Property Loss Adjusting

Effectively handling property claims requires the ability to deploy the right people and technology to quickly assess the severity of property damage, accurately estimate the work and cost needed, effectively manage the repair and restoration and ultimately improve customer satisfaction. With the largest and most qualified adjusting field teams in the Australian market today, Crawford delivers a truly bespoke property claims solution specifically designed to take the complexity and worry out of claims management.

Our vast national network, with extensive regional coverage, will assist with residential domestic claims including strata, as well as motor claims.

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Specialty Loss Adjusting

The complexity and/or size of a particular claim will dictate the need for specialist knowledge and specific skills. In these loss scenarios, it's critical that the expert engaged has a deep understanding of the industry in which the incident occurred.

The ability to combine sector-specific knowledge, with insurance market expertise, means those experts are best positioned to investigate cause and circumstance and convert the amount claimed into the correct sum to be paid.

Crawford is home to some of the best “specialist” minds in the business when it comes to claims relating to large & complex property, commercial and liability, claims. We have industry specific skills sets across Marine, Agriculture, Power & Energy, Mining, Construction & Engineering, as well as Entertainment & Events. In addition, Crawford Forensic Accounting Services (CFAS) can be called upon when businesses suffer financial losses due to insured events.

Person responding to cyber incident

Cyber Incident Response

Today, cyber security incidents are prevalent. As such, cyber insurance has become a must-have purchase for businesses. Then, if the worst happens, the next must-have purchase is expert-led cyber incident response services, like what we offer at Crawford.

In managing a successful response, our cyber team consists of incident response coordinators, loss adjusters, claims managers, forensic accountants and lawyers. Crawford works with you to help project manage the entire response to a cyber incident when you are most vulnerable.

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Catastrophe Response

Crawford knows catastrophes - we’ve restored lives, businesses and communities after every type of natural or human created disaster. Crawford is always there with the right team, the right technology, and the right processes to help you restore and rebuild and, importantly, exceed your policyholders’ expectations.

With our industry-leading team behind you, you’re uniquely equipped to handle the increases in volume and complexity that accompany any event.

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Managed Repair (Contractor Connection)

Increasingly when damage occurs, policyholders are not just looking for cash settlements, they’re looking to get their lives back in order as quickly as possible. Crawford Contractor Connection provides insurers and your policyholders with full support through every step of the repair and restoration process.

Contractor Connection is one of the largest networks of trades professionals in Australia. Our rigorously-vetted network makes Crawford the only claims-handling company able to deliver a world-class customer experience from ‘first notification of loss’ all the way through to completed repairs. Critically, our managed performance program delivers proven service and quality across both domestic and commercial repairs.

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Building Consultancy, Forensic Engineering, & Quantity Surveying (CRD)

CRD Building Consultants & Engineers provides a national network of building consultants, forensic engineers, and quantity surveyors, with extensive technical expertise to manage any building and/ or engineering claim. Our experience and cutting-edge technology covers both large scale complex projects and single, standalone buildings throughout the commercial, retail, leisure, industrial and residential property sectors.

Our team is well-versed and experienced in tender issues, construction defects, general contractors, trade contractors and project structure. We adapt our solutions to suit all manner of projects, ranging from very demanding complex work to sensitive, individual projects with vulnerable clients.

Third-Party Administration

Third-Party Administration (Crawford TPA)

Crawford TPA, offers an integrated end-to-end solution focusing on control of indemnity spend and control of expert spend, while also maintaining strong local insurer, broker and cover holder relationships.

Crawford is the only Australian TPA offering integrated claims, legal and risk management services in one seamless package. Our model integrates traditional desk-based claims management and adjusting, together with legal experts and proprietary technology platforms.

We help organisations of every size, every type, and in every geography meet the needs of their customers while reducing costs and overhead through a variety of third-party administration activities.

Crawford Legal Services

Legal Services (HBA Legal)

Crawford’s fully-owned Australian law firm, HBA Legal, has a reputation for being one of Australia’s leading insurance law specialists. In business for over a decade, HBA Legal is dedicated to solving the full range of challenges across the insurance industry and the claims landscape, as well as adjacent areas including workplace health and safety.

HBA partners with underwriters, brokers, insurers, insureds, and large self-insured corporates. The firm can be briefed as part of a ‘One Crawford’ solution alongside the experts described above, or as a standalone law firm. Learn more.

Get in touch

Are you ready to reimagine your entire claims process with the help of simplified solutions from a partner with almost a century of industry know-how? Let's talk.

Jonathan Hubbard
President, Crawford Australia
P: +61 477 737 204
E: jonathan.hubbard@crawco.com.au

Scott Shepherd
Head of Property Loss Adjusting
P:+61 434 560 803
E: scott.shepherd@crawco.com.au

Craig McLeod
Head of Specialty Loss Adjusting
P: +61 419 738 409
E: craig.mcleod@crawco.com.au

Tim Butler
Head of Contractor Connection & CRD
P: +61 1300 729 239
M: +61 0427 624 607
E: tim.butler@crawco.com.au

Sean Hayes
Head of Crawford TPA
P: +61 0411 010 270
E: sean.hayes@crawco.com.au

Nathan Hepple
Head of Legal Services, APAC
P: +61 413 318 184
E: nathan.hepple@hbalegal.com

James Merchant
Chief Client Officer, Crawford Australia
P: +61 429 605 027
E: james.merchant@crawco.com.au

Allison Watts
Head of Business Development & Growth
P: +61 429 233 001
E: allison.watts@crawco.com.au

Learn even more with a 1:1 consultation

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