Steadfast Convention

24-26 March | Brisbane

Let's talk

Behind every claim is an expert.

Meet our team at the Steadfast Convention to find out how Crawford delivers:

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Working with Crawford means staying ahead of claims challenges with innovation that moves you forward and specialised experts at your side, at every stage of the claim journey.

We are known for constantly uncovering new solutions to make handling claims easier and more cost-effective.

Today, Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation when necessary, and everything in between.

With technology and service that feels like you, you can trust Crawford to care for your customers as a seamless extension of your brand. Learn more.

Solving claims challenges with innovation & expertise

Our services set industry standards for quality and customer satisfaction. Learn more about:

Loss adjuster inspecting damage on vehicle

Property Loss Adjusting

Effectively handling property claims requires the ability to deploy the right people and technology to quickly assess the severity of property damage, accurately estimate the work and cost needed, effectively manage the repair and restoration and ultimately improve customer satisfaction. Our vast national network, with extensive regional coverage, will assist with residential domestic claims including strata, as well as motor claims.

Forensic accountant reviewing accounting documents

Specialty Loss Adjusting

Crawford is home to some of the best “specialist” minds in the business when it comes to claims relating to large & complex property, commercial and liability, claims. We have industry specific skill sets across Marine, Agriculture, Power & Energy, Mining, Construction & Engineering, as well as Entertainment & Events. In addition, Crawford Forensic Accounting Services (CFAS) can be called upon when businesses suffer financial losses due to insured events.

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Catastrophe Response

Crawford knows catastrophes - we’ve restored lives, businesses and communities after every type of natural or human created disaster. Crawford is always there with the right team, the right technology, and the right processes to help you restore and rebuild and, importantly, exceed your policyholders’ expectations.

Person responding to cyber incident

Cyber Incident Response

If one of your customers falls victim to a cyber attack, you will need specialist expertise quickly. Our cyber team consists of incident response coordinators, loss adjusters, claims managers, forensic accountants and lawyers. You choose which elements of our offering best tap into your needs.

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Managed Repair (Contractor Connection)

Increasingly when damage occurs, policyholders are not just looking for cash settlements, they’re looking to get their lives back in order as quickly as possible. Crawford Contractor Connection provides insurers and your policyholders with full support through every step of the repair and restoration process.

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Building Consultancy, Forensic Engineering, & Quantity Surveying (CRD)

CRD Building Consultants & Engineers is a national network of forensic engineers, building consultants, quantity surveyors, and drafting teams with the technical expertise to assist on any building, construction or engineering claim.

Third-Party Administration

Third-Party Administration (Crawford TPA)

Crawford TPA is the only Australian TPA offering integrated claims, legal and risk management services in one seamless package. Our model integrates traditional desk-based claims management, together with legal experts and proprietary technology platforms.

Crawford Legal Services

Legal Services (HBA Legal)

Crawford’s fully-owned Australian law firm, HBA Legal, has a reputation for being one of Australia’s leading insurance law specialists. In business for over a decade, the HBA team is dedicated to solving the full range of challenges across the insurance industry and the claims landscape. Learn more.

Created globally. Executed locally.

Crawford has a long history of working closely with many Steadfast Brokers ...

  • Being involved in pitches to your clients and insurers at inception or renewal
  • Being formally nominated as a preferred loss adjuster (i.e. written into the slip)
  • Clearly understanding different brokers’ desired involvement at every stage of the claim (ie notification of our appointment only or regular communications through the claim lifecycle)
  • Taking brokers’ feedback and evolving our claims process specific to your need
  • Pre-risk surveys (via CRD Building Consultants & Engineers)
  • Provision of TPA services for under excess claims
  • Providing building and restoration services via Contractor Connection for under deductible/excess claims handled by brokers
  • Assisting to determine appropriate business interruption cover via consultation with Crawford Forensic Accounting
  • Legal services; including recoveries for under deductible/ excess claims in conjunction with TPA

Get in touch

Are you ready to reimagine your claims process with the help of simplified solutions from a partner with almost a century of industry know-how? Let's talk.

Jonathan Hubbard
President, Crawford Australia
P: +61 477 737 204

Scott Shepherd
Head of Property Loss Adjusting
P:+61 434 560 803

Craig McLeod
Head of Specialty Loss Adjusting
P: +61 419 738 409

Tim Butler
Head of Contractor Connection & CRD
P: +61 1300 729 239
M: +61 0427 624 607

Sean Hayes
Head of Crawford TPA
P: +61 0411 010 270

Nathan Hepple
Head of Legal Services (HBA Legal)
P: +61 413 318 184

James Merchant
Chief Client Officer, Crawford Australia
P: +61 429 605 027

Allison Watts
Head of Business Development & Growth
P: +61 429 233 001

Learn even more with a 1:1 consultation

Schedule a meeting