Steadfast Convention
23-25 March | Melbourne | Booth 106
Behind every claim is an expert.
Meet our team at the Steadfast Convention to find out how Crawford delivers:
Working with Crawford means staying ahead of claims challenges with innovation that moves you forward and specialised experts at your side, at every stage of the claim journey.
We are known for constantly uncovering new solutions to make handling claims easier and more cost-effective.
Today, Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation when necessary, and everything in between.
With technology and service that feels like you, you can trust Crawford to care for your customers as a seamless extension of your brand. Learn more.
Solving claims challenges with innovation & expertise
Setting the standard: Learn more about our industry-leading services
Property Loss Adjusting
Handling property claims requires deploying the right people and technology to assess damage, estimate costs, manage repairs, and improve customer satisfaction. Our extensive national network supports residential domestic claims including strata with regional coverage.
Specialty Loss Adjusting
Crawford's specialists manage large & complex property, commercial and liability claims across sectors like Marine, Agriculture, Power & Energy, Mining, Construction and Entertainment. Crawford Forensic Accounting Services (CFAS) also supports businesses facing financial losses from insured events.
Catastrophe Response
Crawford knows catastrophes - we’ve restored lives, businesses and communities after every type of natural or human created disaster. Crawford is always there with the right team, the right technology, and the right processes to help you restore and rebuild and, importantly, exceed your policyholders’ expectations.
Cyber Incident Response
If one of your customers falls victim to a cyber attack, you will need specialist expertise quickly. Our cyber team consists of incident response coordinators, loss adjusters, claims managers, forensic accountants and lawyers. You choose which elements of our offering best tap into your needs.
Managed Repair (Contractor Connection)
Increasingly when damage occurs, policyholders are not just looking for cash settlements, they’re looking to get their lives back in order as quickly as possible. Crawford Contractor Connection provides insurers and your policyholders with full support through every step of the repair and restoration process.
Building Consultancy, Forensic Engineering, & Quantity Surveying (CRD)
CRD Building Consultants & Engineers is a national network of forensic engineers, building consultants, quantity surveyors, and drafting teams with the technical expertise to assist on any building, construction or engineering claim.
Third-Party Administration (Crawford TPA)
Crawford TPA is the only Australian TPA offering integrated claims, legal and risk management services in one seamless package. Our model integrates traditional desk-based claims management, together with legal experts and proprietary technology platforms.
Legal Services (HBA Legal)
Crawford’s fully-owned Australian law firm, HBA Legal, has a reputation for being one of Australia’s leading insurance law specialists. In business for over a decade, the HBA team is dedicated to solving the full range of challenges across the insurance industry and the claims landscape. Learn more.
Created globally. Executed locally.
Crawford has a long history of working closely with many Steadfast Brokers ...
- Being involved in pitches to your clients and insurers at inception or renewal
- Being formally nominated as a preferred loss adjuster (i.e. written into the slip)
- Clearly understanding different brokers’ desired involvement at every stage of the claim (ie notification of our appointment only or regular communications through the claim lifecycle)
- Taking brokers’ feedback and evolving our claims process specific to your need
- Pre-risk surveys (via CRD Building Consultants & Engineers)
- Provision of TPA services for under excess claims
- Providing building and restoration services via Contractor Connection for under deductible/excess claims handled by brokers
- Assisting to determine appropriate business interruption cover via consultation with Crawford Forensic Accounting
- Legal services; including recoveries for under deductible/ excess claims in conjunction with TPA
Get in touch
Are you ready to reimagine your claims process with the help of simplified solutions from a partner with almost a century of industry know-how? Let's talk.
Jonathan Hubbard
President, Crawford Australia
P: +61 477 737 204
E: jonathan.hubbard@crawco.com.au
Scott Shepherd
Head of Property Loss Adjusting
P:+61 434 560 803
E: scott.shepherd@crawco.com.au
Matt Donnelly
Head of Specialty
P: +61 400 100 285
E: matt.donnelly@crawco.com.au
Tim Butler
Head of Contractor Connection & CRD
P: +61 1300 729 239
M: +61 0427 624 607
E: tim.butler@crawco.com.au
Milia Xystros
Head of Crawford TPA
P: +61 439 896 290
E: milia.xystros@crawco.com.au
Nathan Hepple
Head of Legal Services (HBA Legal)
P: +61 413 318 184
E: nathan.hepple@hbacrawford.com.au
James Merchant
Chief Client Officer, Crawford Australia
P: +61 429 605 027
E: james.merchant@crawco.com.au
Allison Watts
Head of Business Development & Growth
P: +61 429 233 001
E: allison.watts@crawco.com.au
Learn even more with a 1:1 consultation