FAST Training

Overview

Crawford’s Flood Adjuster Specialized Training (FAST) webinar is designed to get currently active and veteran flood adjusters up to speed on current requirements and trends from FEMA’s Nation Flood Insurance Program (NFIP). The FAST course is offered entirely online and encompasses a broad scope of both technical and insightful flood claim topics including carrier-specific estimating standards, operational guidance, and standard processes. The course also includes a discussion on FEMA's RCQC program summary, outlining objectives and benefits of oversight, with examples of what FEMA is looking for and why. You will learn about our unique, and valuable VTA program, adjuster support network, flood adjuster compensation, and our adjuster plan for success. At Crawford, we believe that proper training and support are the cornerstones to developing successful adjusters. Our flood adjuster training programs focus on preparing our adjusters to handle all aspects of the flood claims process to certify the best possible claim experience for the policyholder and the adjuster.

This course is invite-only and at no cost. To be considered, please complete the registration and interest form.

Course Requirements for the Virtual Classroom

Students of this course should meet the following criteria before attending the virtual class:

1. Must be in good standing with FEMA/NFIP
2. Must be in good standing with Crawford and its affiliates
3. Have an active FCN
4. Must receive the invitation to attend the course
5. Must satisfy attendance requirements for both days

What to Expect

This course will be instructed by a flood adjuster trainer with over 22 years of flood adjusting experience with over 5 of those years as an NFIP General Adjuster (GA). The class begins promptly at 8:00 am (CST) and will end at 4:00 pm (CST). There will be two fifteen-minute breaks and a one-hour lunch. There will be periodic pop quizzes throughout the 2-day course to evaluate progress and verify attendance.

Course Objectives

Students of this course will be taught:

1. Flood adjuster basics and what’s new in the NFIP
2. The current NFIP Fee Schedule
3. Flood Adjuster Claim Handling
4. VTA Introduction and Summary
5. Adjuster Support
6. NFIP Photo Requirements
7. FEMA’s RCQC Program Summary
8. NFIP Claims Manual Overview
9. Crawford’s Estimating Standards
10. Proper Claim File Documentation
11. Standard Processes and Operational Guidance for Outside Adjusters
12. Recommended equipment and helpful tips for the field
13. Potential opportunities with Crawford’s Flood Division