Overview
About Crawford’s Digital Desk Platform: Prepare to embark on an exhilarating journey into the future of desk claim handling with Crawford's revolutionary Digital Desk platform. It epitomizes innovation in the field, harnessing state-of-the-art strategies and cutting-edge technologies to revolutionize the claims journey for both customers and adjusters alike. By embracing the latest tools and techniques, Digital Desk is poised to redefine efficiency and accuracy standards, guaranteeing lightning-fast claim resolutions while delivering unprecedented user experiences. Get ready to elevate your skills and embrace the future of claim handling like never before with Crawford's Digital Desk platform.
Description:
The Estimate Writing Assessment serves as a foundational step towards attaining Digital Desk Certification, propelling you into the future of desk claim handling with Crawford's cutting-edge Digital Desk platform. Embracing the latest strategies and technological tools, this program is designed to enhance the efficiency and accuracy of claim handling processes.
This rigorous evaluation evaluates key adjuster proficiencies including:
- Proficiency in estimate composition using Xactimate,
- Effective communication skills,
- Aptitude to receive and implement feedback,
- Meticulous attention to detail,
- Skill in time management, and
- Competence in utilizing basic office technologies such as Internet applications, Outlook email, and calendar applications.
Successful completion of this assessment, recorded in Renovo, verifies eligibility for enrollment in our Digital Desk Certification Program.
Qualifications for the Assessment:
- Minimum of 2 years of experience as a property adjuster,
- Minimum of 2 years of experience in writing estimates using Xactimate, and
- Listing in Crawford’s Roster in good standing status.
Length of Assessment: Up to 3 days
Objective: Participants will be presented with four damage scenarios for review. Utilizing provided information such as photos and reports, they must accurately craft settlement estimates using Xactimate.
Process:
- Each participant will receive a meeting notice to attend a one-hour orientation outlining assessment expectations.
- The four damage scenarios will be emailed to participants' Crawford email addresses.
- Participants are responsible for reviewing each scenario, drafting an estimate, and submitting it for review. Estimates should be sent for review upon completion.
- Submitted estimates will undergo a meticulous review process. Participants may be asked to make corrections and resubmit for reevaluation.
- Estimates are deemed complete only upon approval by our designated reviewer.
- The assessment may only be attempted once.
Benefit: Successful completion of the assessment enables registration for our Digital Desk Training and Certification Program. Certification grants priority consideration for our CAT desk assignment projects, allowing you to be at the forefront of the future of claim handling.
Cost: Free
Class Size: Limited to 15 adjusters per assessment; registration closes two days prior to the start date.