Resources
Type: Case Study
Engineering expertise prevents overpayment on roof collapse claim
When a roof collapse triggered competing repair estimates and mounting pressure, Crawford stepped in to separate fact from inflated…
Coordinated coverage strategy resolves disputed injury claim
A workers’ compensation claim became a coverage dispute when medical payments and uninsured motorist exposure were misaligned under…
Strategic recovery in a complex workers’ compensation claim
A boiler explosion caused severe employee injuries and major property damage, leaving the client with a high exposure workers’…
Maximizing recovery: How tenacity won a difficult PIP claim
This case study details how a $10,000 Florida PIP claim was initially missed due to insufficient documentation and administrative…
Transforming the member claims experience
See how a leading UK membership-based insurer partnered with Crawford TPA to achieve a 95 NPS, a 9.6 out of 10 satisfaction score,…
Strategic documentation cuts claim by 84%
Faced with a $250K injury claim backed by minimal evidence, Crawford’s adjuster used strategic documentation and a BI worksheet to…
Above-and-beyond field response secures key claim details
When a stolen semi-truck case came in on a Sunday, Crawford’s adjuster drove over six hours round-trip to gather critical evidence.…
Rapid response drives confident coverage decision
When a serious motorcycle accident raised urgent questions about workers’ comp eligibility, Crawford’s same-day response and…
Global Accident Damage Recovery program
A global brand operating thousands of retail sites across multiple territories faced a growing challenge: damage to their properties…
Unified approach delivers savings, drives rapid settlement
In a complex claim involving three separate clinical trials, a multi-jurisdictional, policy-driven and medically informed approach…
Clear communication delivers clear savings
With an international contractual chain involved in a claim for loss of product, Crawford applied a ‘cross-border’ strategy through…
Supporting employees during Hurricane Helene
Discover how Crawford & Company's Contact Center provided critical support during Hurricane Helene. Our team contacted 500+…