Crawford Chat: Episode 17 - Carrier wisdom meets service provider innovation

With Lance Malcolm, U.S. President - Contractor Connection. In this episode, Lance shares how his experience on the insurance carrier side has shaped his approach to service delivery within managed repair. Drawing on years of insight from both ends of the claims process, Lance offers a unique perspective on what it takes to meet—and exceed—carrier expectations while improving policyholder satisfaction. Whether you're on the carrier side or the service side, this conversation offers valuable takeaways for anyone looking to elevate the claims experience.

Don't miss out on more insights from industry leaders—watch other episodes in this series to stay ahead of the latest trends!