Technology + People
As the premier managed repair network for over 25 years, we consistently innovate, integrate and develop technology and processes to deliver a high level of service to our valued customers and the people they serve. We provide contractor management services for insurance carriers, agents, brokers, corporates and consumers, and we are a certified, efficient and cost-effective industry leader ready to assist you.
Contractor Connection has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for phone support, 5 Years in a Row.**
Highest credentialing standards in the industry
Our rigorous vetting process ensures that every contractor is credentialed through criminal background check validation, financial and credit history review, insurance requirements certification, state license verification, proven property restoration experience and physical inspection of facilities and equipment.
The network is performance-managed through our quality assurance program, which ensures accurate estimates and quality repairs in a timely manner with exceptional customer experiences. Not only that, but all repairs are backed by a five-year contractor workmanship warranty.
Contractor Connection’s network covers all of the U.S. and maintains operations in several other countries including Canada, the United Kingdom, Germany and Australia. Our extensive reach ensures accessibility and availability, even in times of high demand.
A part of something bigger
Contractor Connection is part of Crawford and company, the world's largest publicly-trading claims handling company. With over 80 years in the business, Crawford supports every client with the experience and expertise required to handle any type of claim, anywhere in the world. Find out more about related services on the Crawford website using the links below.
**J.D. Power 2020 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.