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The complex nature of these claims demands the attention of our specialist team.
We have wide experience in dealing with recalls and withdrawals in the pharmaceutical, processed foods, fruit juice, wine and engineering industries, and we offer a fully managed service embracing pre-risk analysis and pre-incident planning, with an investigative approach. This enables genuine claims to be handled sympathetically and the preparation of post loss reviews, facilitating the risk management process.
Key features include:
- Advice on the logistics of product withdrawals and recall, salvage and destruction of recalled or withdrawn product. This includes the areas of multi-store chains in the Australia, U.K. and European markets.
- Project management of the analysis of the proximate cause of product failure, e.g. packaging faults, supply chain failures or error and manufacturing faults.
- Quantification of the costs of recall.
- Quantification of the consequential loss of profit.
- Review of claims to ensure accuracy, validity, existence of recalled or withdrawn items and avoidance of “double-counting” in claims to ensure compensation made in accordance with the principles of indemnity.
- Advice on the reestablishment of products in the market once supply is able to recommence.
- Comparison of the facts and circumstances of a product recall or withdrawal to the terms and conditions of policies of Insurance to determine the value of any Indemnity payable under the policy.
- Subrogation opportunities assessment and the rigorous pursuit of recoveries.
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Wherever possible and appropriate, negotiations between parties are conducted on a strictly confidential basis with a view to achieving a prompt and equitable settlement, thus allowing commercial relationships to continue once difficulties are overcome.
Our experience in this area also includes claims arising from extortion and product tamper situations.
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For more information about this service, please contact:
Martin Miller
National Financial Risks Manager
Tel: +61 (0) 2 9280 1217
Mobile: +61 (0) 402 024 468
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